Terms of Service

Agreement

These Terms of Service (“Terms”) govern your access to and use of Operon (“Operon,” “we,” “us”). By creating an account or using the service, you agree to these Terms. If you are using Operon on behalf of an organization, you represent that you are authorized to bind that organization.

Your account

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. Notify us promptly at support@useoperon.app if you suspect unauthorized use.

Acceptable use

You agree not to use Operon to:

• Break the law or infringe others’ rights.
• Collect sensitive data you are not authorized to collect, or send unlawful, deceptive, or harmful content.
• Probe, disrupt, or attempt to gain unauthorized access to the service, other workspaces, or its infrastructure.
• Abuse automated generation, storage, or submission features beyond fair use.

Subscriptions and billing

Operon offers a free tier and paid plans with an AI allowance and submission and storage limits shown before checkout. Additional usage is billed only where you have explicitly enabled it and your plan supports it. Pay-as-you-go limits available to your account may depend on your payment history. Paid subscriptions are sold and processed by our merchant of record, Polar, who handles payment, invoicing, and applicable taxes. Paid plans renew automatically each billing period until canceled; you can cancel at any time and will retain paid features through the end of the current period. Refunds follow the policy below, except where applicable law requires otherwise.

Refunds

You may request an automatic full refund within 48 hours of your first successful subscription payment if you have used at most 5% of the original plan’s monthly included AI allowance. Only successful included AI usage counts; failed attempts, separately purchased balances and pay-as-you-go usage do not. Renewals and requests outside these conditions require manual review. Missing or uncertain payment or usage evidence and outstanding usage charges also require manual review. Request a refund from Billing in your workspace.

A confirmed full refund of the current subscription period ends paid access immediately and stops renewal. Partial refunds and refunds of earlier periods keep the current plan running. Free limits, drafts, submission records, attachments and unused purchased AI balances are preserved. Ending a paid subscription does not delete your account. Charges for usage already incurred remain separately payable unless the refund specifically covers them.

Your content

You retain ownership of the forms you build and the submissions you collect (“Your Content”). You grant us a limited license to host, process, and display Your Content solely to operate and improve the service for you. You are responsible for Your Content and for having the rights and any consents needed to collect it.

Connected AI apps

You can connect third-party AI apps, such as ChatGPT, Claude or Codex, to your Operon workspace. When you connect one, you authorize it to act for you within the workspace and permissions you choose. Actions it takes through that connection count as your actions under these Terms. That includes creating or changing drafts, using your workspace’s AI allowance and publishing forms. Review what an app proposes before you ask it to publish.

Third-party AI apps are provided by others under their own terms and privacy policies. Operon is not responsible for their availability, for content they generate, or for how they handle data you or Operon give them. You can revoke a connection at any time in Settings › Connections. We may suspend or revoke a connection that threatens the security or reliability of the service or breaks these Terms. Being able to connect through a particular app or directory is not guaranteed and may change.

Service availability

We work to keep Operon available and reliable, but the service is provided on an “as is” and “as available” basis. We may modify, suspend, or discontinue features, and we will give reasonable notice of material changes where we can.

Termination

You may stop using Operon and delete your account at any time. We may suspend or terminate access if you materially breach these Terms or use the service in a way that risks harm to Operon or others. On termination, the rights granted to you end and we will delete or return Your Content as described in our Privacy Policy.

Disclaimers and liability

To the maximum extent permitted by law, Operon disclaims implied warranties and is not liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to the service is limited to the amount you paid us for it in the twelve months before the claim.

Changes to these terms

We may update these Terms as the product and applicable law evolve. When changes are material, we will revise the effective date above and, where appropriate, notify you. Continued use after an update means you accept the revised Terms.

Contact

Questions about these Terms? Email support@useoperon.app.